Carrick Saddlery — Saddle Fitting Terms & Conditions

Last updated: 20 August 2025

This document sets out the terms that apply to saddle fitting services provided by Carrick Saddlery, Maybole, South Ayrshire (“we/us/our”). By booking or receiving a fitting you agree to these terms. All prices are correct at the time of booking. We reserve the right to change pricing at any time. Your statutory rights are not affected.

1) Application

These Terms and Conditions apply to the purchases of services and goods by you, the Customer.
By ordering any services or goods, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2) Interpretation

Consumer: an individual acting wholly or mainly outside their trade, business, craft or profession.
Contract: the legally binding agreement between you and us for the supply of services and/or goods.
Delivery Location: our premises or another agreed location where services/goods are supplied.
Goods: any saddles or related items we supply.
Order: your booking for services or goods.
Service: saddle fitting and related services as agreed.

3) Scope of Service & Fees

Full Saddle Consultation – £70
Includes rider & horse assessment, static and ridden fit. Includes up to 15 miles travel from KA19.
Static Fit – £50
For young horses, rehab, or cases where ridden assessment is not yet possible.
Flocking Adjustments – from £25
On-site adjustments to improve saddle balance and comfort.
Full Saddle Reflock – £120
All old flocking removed and replaced with new wool for a fresh, even fit and improved comfort. This will require your saddle to be brought to the workshop and will be returned once completed. A full reflock is recommended every 2 years.

Services include history taking, static and dynamic assessment, templating/measurements, and recommendations. Where appropriate, saddles may be adjusted within the limits of design and condition. Trial of new/used saddles from our stock may be offered. Written notes can be provided on request.

All services are subject to availability. We may make changes to comply with safety or legal requirements.

4) Client Responsibilities

The horse must be sound, in regular work (or disclose otherwise), and free from acute illness/injury.
Provide a safe, level area for assessment and ridden evaluation, and suitable facilities for mounting/riding.
Horse must be presented clean and dry with clean numnah/pad and girth. A competent rider/handler must be present.
Inform us of any relevant changes in horse’s condition, workload, shoeing, dentistry, or veterinary treatment.
You must cooperate with us in all matters relating to the service. Failure to do so may entitle us to suspend or terminate the contract.

5) Welfare & Safety

We may refuse or stop a session if we deem the environment unsafe, the horse unfit, or behaviour too risky.
Riders must wear hats to current safety standard. Appropriate footwear required when handling horses.

6) Basis of Sale

Descriptions of services/goods on our website or materials are not binding offers.
Orders may be refused at our discretion.
A contract is formed only once we confirm acceptance and begin delivery of the service or goods.
Any quotation is valid for [30 days] unless withdrawn earlier.
No variation of the contract is valid unless agreed in writing.

7) Fees, Travel & Payment

See Section 3 for current service rates.
Mileage: First 15 miles included, then 50p per mile from KA19.
Additional charges may apply for adjustments, gullet changes, saddle trials, templating, or materials.
Payment is due at the end of the appointment unless invoiced by prior agreement. We accept cash or BACS transfer.
For business clients, we may charge admin fees and interest on overdue invoices as permitted by law.
Prices may be calculated on fixed fee or standard rate basis. Fees may or may not include VAT depending on applicability.

8) Cancellations & Rescheduling

Please give at least 48 hours’ notice to cancel or reschedule.
Within 24 hours: 100% (£70) cancellation fee applies.
Within 48 hours: 50% (£35) cancellation fee applies.
Late cancellations or no‑shows may be charged the full call‑out fee.
If we must cancel (e.g., illness, weather, breakdown), we will offer the next available appointment. We are not liable for consequential losses.
If you booked at a distance (online/phone), you may have a 14‑day statutory cooling‑off period, except for bespoke/made‑to‑measure goods, which are exempt. If you ask us to attend within the cooling‑off period, you agree that services begin immediately and charges for work done will apply.

9) Delivery of Services & Goods

Services will be delivered at the agreed location and within a reasonable timeframe.
Saddles and bespoke goods are delivered as agreed in writing.
Risk passes to you on delivery; goods remain our property until paid for in full.
We may deliver goods in instalments if necessary.
If you fail to accept delivery through no fault of ours, we may charge reasonable costs for storage/redelivery.

10) Suitability, Trials & Returns

Our aim is to optimise fit on the day, but no saddle can guarantee soundness or performance. Horses change with training, age, shoeing, etc.
New or adjusted saddles require bedding‑in; minor follow‑up adjustments are often needed.
Trial Saddles: You are responsible for their care and return by the agreed date. Damage or late return may incur charges.
Used Saddles: Sold as described and safety‑checked at time of sale.
New Saddles: Warranties are provided by the manufacturer. Your statutory rights are unaffected.
Returns and refunds follow our published policy and applicable law. Fitting/call‑out fees are non‑refundable once delivered.

11) Follow‑Ups & Maintenance

Checks recommended every 6–12 weeks for young/rehab horses, and every 6 months for maintenance, or sooner if changes occur.
Significant changes in horse/workload may require reassessment.

12) Condition of Client Saddles

We check client saddles for obvious issues within scope of a routine fitting. This is not a full strip‑down.
We may decline to adjust unsafe or poorly made saddles.

13) Liability

We do not exclude liability for death/personal injury caused by negligence or fraud.
Otherwise, our liability is limited to the price paid for the service/goods, except where law prohibits such limitation.
You accept inherent risks of working with horses and remain responsible for your horse and environment.

14) Data Protection & Communications

We collect and store client/horse details, measurements, templates, and (with consent) photos/videos to deliver and evidence services.
Data is stored securely and retained only as long as necessary for business/legal purposes.
We may contact you with updates or reminders. You may opt out of marketing communications.

15) Photos & Social Media

With consent, we may take non‑identifying photos/videos for case notes and (separately) for educational/marketing use.

16) Termination & Suspension

Either party may terminate/suspend services by written notice if the other commits a serious breach not remedied within 30 days, or in the event of bankruptcy/insolvency.
Termination does not affect existing rights and liabilities.

17) Sub‑Contractors

We may use sub‑contractors, and remain liable for their actions.

18) Force Majeure

Neither party is liable for failure due to circumstances beyond reasonable control (e.g., illness, accident, extreme weather). Obligations are suspended during such events.

19) Complaints

Please raise any concerns within 14 days of the appointment so we can help.
If unresolved, complaints can be escalated to the Society of Master Saddlers (SMS) using their published procedure:
www.mastersaddlers.co.uk/complaint
The SMS may not assist if comments/photos/videos have been posted publicly on social media about the dispute.

20) Governing Law

These terms are governed by the law of Scotland. Disputes are subject to the Scottish courts (or your local courts if you live in another part of the UK).