Carrick Saddlery Privacy Policy
Carrick Saddlery is a “data controller.” This means we are responsible for deciding how we hold and use personal information about you. We are required under UK data protection legislation to notify you of the information contained in this privacy notice.
It is important that you read this notice so you are aware of how and why we are using such information.
Data Protection Principles
We will comply with data protection law. This means the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
The Information We Hold About You
We may collect, store, and use the following personal information:
Name, address, telephone number, email address
Saddle fitting measurements and history
Payment details (processed securely through third-party providers)
Medical or physical notes relevant to saddle fitting (e.g., rider injuries, horse back issues)
Any other personal information you choose to provide that is relevant to fulfilling our services
How We Collect Your Information
We collect personal information from:
Messages, emails, texts, or phone calls
In-person conversations during fittings or consultations
Enquiry forms and booking forms
How We Use Your Information
We use your personal information to:
Provide and manage our services to you
Contact you regarding your fittings, purchases, or enquiries
Fulfil orders with manufacturers or suppliers
Maintain records for accounting and tax purposes
Share relevant information with the Society of Master Saddlers (non-commercial purposes only)
We will only use your personal information when the law allows us to, including:
Where it is necessary to perform the contract we have entered into with you
Where it is necessary for our legitimate interests and your rights do not override those interests
Where we need to comply with a legal obligation
Sharing Your Information
We may share your personal information with:
Society of Master Saddlers (non-commercial purposes)
Payment provider (for secure transactions)
Accounting software provider
Manufacturers or suppliers for special orders
We do not sell or share your personal data with third parties for marketing purposes.
Data Retention
We will keep your personal information for:
6 years after your last saddle fitting or purchase
12 months after an enquiry that did not lead to a booking
After this time, we will securely delete or anonymise your data.
International Data Transfers
Carrick Saddlery does not transfer your personal data outside the United Kingdom or the European Economic Area (EEA). All personal information is stored and processed within these regions in compliance with UK GDPR.
Your Rights
You have the right to:
Request access to the information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where there is no lawful reason for us to keep it
Object to or restrict how we process your data
Request transfer of your data to another party
Withdraw consent where we rely on consent to process your data
To exercise any of these rights, please contact us using the details below.
Contact Details
Carrick Saddlery
Maybole, South Ayrshire KA19
Tel: 07353 084699
Email: carricksaddlery@hotmail.com
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk.
Changes to This Policy
We may update this policy from time to time and will publish the latest version on our website.